04/24/2008 (5:37 am)
PSC helped customers receive $7M in credits or refunds in
The state Public Service Commission reported Wednesday that its staff helped 301,000 utility customers last year.
The PSC, based in Albany, N.Y., said its staff spoke directly to 75,000 of those customers over the phone. Others came in to one of the PSC's offices in Albany, Buffalo and New York City, or contacted the commission via mail or e-mail.
The office estimates customers received $7 million in bill credits and refunds as a result of the assistance.
"Ensuring consumer protection requires more than just monitoring utilities for missteps," said commission Chairman Garry Brown payday loans. "It requires sorting through hundreds of thousands of contacts with individual customers, analyzing the problems encountered and developing solutions one customer at a time."
Customers interested in filing a billing complaint with the commission can call (800) 342-3377 or visit www.askpsc.com.
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